THE Institute of Club Directors
To better understand the relationship between members, management and boards to promote best in class governance to the private member club industry. Through networking and communicating with leaders in the industry, we promote best-in-class member service and best business practices.
About Our Consultants
Hi, I’m Ed Shanaphy,
founder Of The IOCD
I am a former marketer and businessperson who sees private clubs and boutique hotels as a major business in the hospitality industry. We often see clubs as leisure, but I see it as a going business concern having to offer best-in-class services to survive while maintaining best-practices on the business side.
People often ask me how I got involved in this business after running a successful global advertising and marketing firm based in London for twenty years. It’s a great story and I hope you have a couple of minutes to read about it.
Opinion & Review: Principled
We are delighted to welcome Nathalie Wilson, Food and Beverage Director at the prestigious Nassau Club, to share her valuable insight and experience in high end club management with Ed Shanaphy.